For those of you who don’t already know, we’re thrilled to announce that we are rebranding to coeo! With CRS joining the coeo group late last year, this change in branding was the logical move.
Joining the coeo group opened up a world of new possibilities for us, and we can’t wait to see what the future has in store. We understand this may cause some uncertainty or prompt you to have some questions, so we have prepared a small FAQ below that will hopefully bring you up to speed!
Will our services change?
No, we still offer the same services, and they operate in exactly the same way.
What happens to AJJB law?
Nothing, AJJB will still be serving the same purpose and operating in the same manner as it does currently.
Will my account manager change?
No, you will be dealing with the same people as you do now.
When will this take place?
For our clients, we will be running dual branding throughout April, and from the 1st of May, we will be operating as coeo. For your customers, please refer to the point below.
What will change for your customers?
For the moment… Absolutely nothing! Our customer-facing portals and contact are still branded as CRS and will be until at least Q3 2022 (We will announce an exact changeover date and in-depth plan in the coming months). When the time comes to change over to coeo on the customer side, any customers that have already had contact from CRS will continue to deal with us in CRS branding. For customers that start receiving contact after the changeover date, they will be contacted with coeo branding and a coeo payment portal.
What will happen to client contracts?
Coeo is just a change in trading name, new contracts should not be required as Credit Resource Solutions still exists as the legal entity. Any new contracts will mention CRS trading as coeo, but for any existing contracts; there is no need for changes to be made.
Who are coeo?
Founded in 2010, the coeo Group is now one of Europe’s most successful debt collection service providers. The company has branches in Dormagen, Krefeld, Vienna and Rotterdam, currently processing 185 million euros’ worth of claims each year in four countries and has over 420 employees. The majority of coeo’s customers are large companies operating in the retail and e-commerce, finance and insurance, energy supply and mobility as well as telecommunications sectors.
You can find out more about the group here: https://www.coeo-group.com/en
How do I get in contact with you?
Your existing contact methods will continue to work, we will start operating from new email addresses, but anything sent to existing inboxes will be forwarded onto the new equivalent – so you have nothing to worry about!