A recent study undertaken by L.E.K consulting has highlighted the key challenges and factors for success in the modern-day collections industry.
Coeo is a technology-driven debt collection service provider with a consumer-centric and highly automated approach to business. According to L.E.K, the success of pioneers in the debt collection industry can be attributed to a high degree of automation, including the use of chat and mail bots, with the use of artificial intelligence quickly becoming one of the more vital aspects of the collections process.
L.E.K went on to state that a high level of customer service can only be found from industry leaders like coeo. Finally, technology-oriented players like coeo are among the best suited to achieve the goals set out by the new generation of clients, especially those in the buy now pay later space.
Read the full article here:
https://www.lek.com/insights/ei/europes-debt-collection-managers-must-respond-new-tech-led-competitors
