Shaping the future of collections | The big questions answered

Here it is!

On March 17th 2022 we held our annual industry showcase, ‘Shaping the Future of Collections’ with one of the standout sessions, returning for a second instalment and appropriately named: ‘The Big Questions’.

In this session, we invited four independent industry specialists to the stage to make up our expert panel and offer the room their exclusive insight into some of the toughest questions facing our industry right now.

Invited to the stage were:

Sheraz Afzal (SA) Group Legal, Risk and Compliance Director at the Quint Group

Angela Woolham (AW) Third Party Collections Manager at Verastar

Tony Gundersen (TG) Head of Operations at ONMO

Sam Challenger (SC) Head of Collections & Customer Experience at Billing Finance.

(To find out more about our panellists please see the bottom of this article)

The session was hosted by:

Peter Gent (PG) Sales Director at COEO/CRS

Increased ROI

Our clients have enjoyed a huge increase in ROI through customer satisfaction and our strategic approach to the customer journey.

Technology Driven

We're a technology driven agency with the most advanced collections systems and methodologies in the industry.

Convenient Timings

Our Technology helps our clients' customers make payments at times convenient to them, accessible 24 hours a day 7 days a week.

In A Nutshell

Although our foundations are rooted in the traditional collections model, we’ve moved with the times to embrace technology and the quickly moving landscape of the digital world. We recognised that customers want to deal with their finances in a way and time that suits them and doesn’t restrict them to ‘office opening hours’.

Flexible Payment Arrangements.

We're a technology driven agency with the most advanced collections systems and methodologies in the industry.

Need to get in touch? We've got you covered.

Be it conversational SMS, LiveChat, Facebook Messenger or WhatsApp - Your customers can get in touch whenever and wherever they want.