coeo are delighted to announce our brand-new event ‘Collections in the Digital Age’ taking place on the 5th of March 2020.
Looking to break the mould of traditional ‘collections industry’ gatherings by directing the day away from what has become standard subjects (Brexit, GDPR, wider economic issues) to tackling contemporary topics challenging the industry in the 21st century.
Under the spotlight will be key topics such as ‘Understanding the digital customer journey’ and ‘Utilising technology’ to enhance customer experience and understand which tools really are working. You’ll also hear from leading industry experts, sharing insight and experiences so delegates can benchmark their own operations.
There’s Limited places available, to secure your seat:
The event takes place at the Marriott Hotel, in the heart of Leeds city centre, the hotel positioned only metres away from a multi-story car park and situated a short 2 min walk from Leeds Train station. The event has been segmented into 6 key sessions covering crucial topics facing the 21st century collections team.
Have you ever wondered about the industry norms when it comes to debt collection? Are your processes in line with other companies within your sector and how do they compare versus the market as a whole? We’ll be providing an overview of the ‘typical’ collections & recoveries strategy, how they differ per industry and where the key touch points are.
Technology in Collections.
The customer journey has been at the forefront of most businesses over the past decade. In this session we will provide a view of debt collection through the ages and take a look at what can be done to support customers in the digital era. We won’t forget the creditors either: what do you expect and how can your needs be satisfied through advancements in tech?
The big Questions.
An interactive session with a wide-ranging panel of experts answering key questions on their processes. We’ll be starting off with a number of practical topics for discussion (no Brexit questions… we promise!) and then opening up the floor to give you an opportunity to seek answers to your big questions!
With less than two months to go we have limited spaces left, click and secure your seat now!