CRS podcast ep 2: How does technology help to identify won’t pays?

The Coronavirus (COVID-19) has hit every industry like a tidal wave.

Debt collections teams are being closed down across the world and unless your company has a digital strategy in place, you’ll also be feeling the weight of uncertainty hanging heavy on your shoulders.

Recently we hosted ‘Collections in the Digital Age’ our inaugural event. A key feature of the day was the expert panel discussion on a range of questions surrounding technology and its impact on the Collections industry. We excited to be able to bring you the audio recordings from the day and present the transcript in this post and as a podcast on our CRS SoundCloud page.


But before we get into the transcripts let’s introduce our first-class line up of panellists:

  • Gary Grey (GG) Head of Collections at Spark Energy
    • With a senior management background, Gary’s experience includes Senior Strategy Consultant in different utility businesses in the UK including e.onFirst and now Spark. Further to this, Gary spent over 5 years at Dollar Financial Group enhancing and honing his strategic skills.
  • Caroline Burston (CB) Operations Director at CRS
    • Caroline has worked in the Debt Collection industry since 1993 and gained extensive experience at several collection agencies and solicitors’ practices. Caroline is a well-known industry figure and brings extensive compliance experience and knowledge to CRS and is also a member of the prestigious Credit 500.
  • Tony Gunderson (TG) 30 years + experience in financial services
  • Lisa Beeching (LB) Head of Supplier Management and Quality Assurance at 1st Central
    • Lisa is currently Head of Supplier Management and Quality assurance at 1st Central Insurance and Technology managing key supplier relationships across 45 suppliers spanning all operational areas from sales through to claims.

Hosted by:

  • James Squires (JS) Business Development Director at CRS

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