Earlier this year coeo held their first-ever event looking to break the mould of tradition by directing the day away from standard subjects (Brexit, GDPR, wider economic issues) and confronting contemporary topics challenging the industry. The most anticipated session of the day was the ‘The Biggest Question’ panel discussion. We invited a group of first-class […]

Welcome back to the second edition from our brand-new blog series ‘6 Key Phases of Debt Collection’ where we’ve pulled together data from thousands of clients (and over 2 million live customer accounts) so you can measure how your timelines stack up against the 6 main phases in Collections: Setting up for Success Pre-Due Collections […]

In our last blog we shared The Three Top Reasons Why Customer Feedback is Crucial in Collections, so in this blog we’re tackling ‘the how’ and in particular what channels we’ve used to successfully recycle feedback. Stuck for time? Why don’t you download our FREE whitepaper on leveraging customer feedback? We answer why it’s important, what channels your […]

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AJJB Law are specialists in financial debt recovery litigation.Watch coeo UK’s Commercial Director, Ben Calvert outline coeo’s Legal Service, AJJB Law find out more here.

Here at coeo, we’re passionate about the utilities industry and with over a decade’s experience working with some of the biggest brands in the industry we’re confident we’ll be able to not only support but exceed your standard collections expectations. Find our more here.

At coeo our specialist credit finance collections teams have your back. We always lean into our experience to increase best practice and in 2020 we serviced just short of 4 million customer interactions. This year that number is set to go even higher. Find out more about how we can deliver collections solutions that work […]

Obviously, regulation is extremely important for our industry so, in this blog post we’ll share what industry feedback is telling us, where we’re at, and where the regulators might turn their focus next. Working across several different sectors (and a few different regulators), the wording might be slightly different, but the theme is always the same; […]