The digital age has created a new type of customer with new habits, so it’s never been more important to understand the complete picture when it comes to the customer journey and developing customer centric best practice. Credit Resource Solutions have drawn upon a vast collective experience and expert network to identify the most frequently […]

The Debt Collection Industry is often described as a ‘hostile battleground’ with the landscape constantly shifting. This means to operate a successful DCA within this environment, you need to be adaptable and appropriately equipped with a response for the most common questions and be prepared to offer quick fire solutions to solve any issues uncovered. […]

Welcome to the launch of coeo’s first-ever podcast. As a business that sees the benefit of sharing its knowledge and findings with our industry, we felt that it was appropriate to add another great channel to our communications output, the Podcast! At top level we enjoy a collective 150 years of traditional industry experience which […]

Understanding whether or not your processes for collections are being maximised can sometimes feel like a minefield. With customer technology changing at the speed of light, so too are customer motivations, decision making processes, expectations and payment habits. Gone are the days of traditional collections, we now have multiple channels to communicate with and receive […]

Welcome to our brand-new coeo blog! We‘ve been working diligently over the past few months to put together a resource to help our digital visitors benefit from the collective industry experience and expertise we enjoy here at coeo. We’re keeping it simple; our blog will look to achieve three basic goals: To inform Within the […]

There are many potential reasons you would consider partnering with a Debt Collection Agency (DCA) but have you thought about business fit? DCA’s were not all created equal so often it can be a minefield to know who will compliment you best. Key questions will need to be answered and alongside experience, focus and scope of ability, […]

The customer experience has never been more important and in our increasingly digital world understanding the digital customer journey is no longer a ‘nice to have’ but a ‘must-have’. Digital and social media have meant word of mouth marketing has taken on a completely new dimension forcing all business sectors to revaluate their approach to […]

As part of our 6 Questions a DCA Must Answer series, we’re going to focus on the importance of ‘DCA – Client’ reporting in this blog. We know real-time data feedback is crucial in today’s business world because it helps keep everyone in the loop, in control and (when done correctly) can save both time and money. […]

“Early to bed and early to rise makes a person healthy, wealthy, and wise.” This famous quote from American Statesman and Scientist, Benjamin Franklin is said to emphasise that someone who gets enough sleep and starts work early in the day will have a successful day. The quote is beautiful in its simplicity but when […]

It’s always sad to say goodbye, but as we come to the last post in our Collections Common Timelines series, we hope you’ve enjoyed the journey. Our mission was to share with interested parties the data and anecdotal evidence we’ve been presented with concerning the 6 stages of the collections process: Setting Up for Success […]