Are you convinced you’re doing all you can to maximise your returns in Collections? Some say the ‘Time Makes the Wine’ but when does the right time become too early or too late? When it comes to something as simple as the Due Date, is this a single day or is it actually a period? […]

Tomorrow (Wednesday the 4th of March) sees our inaugural industry conference ‘Collections in the Digital Age’, and we’ve put together an incredible team of guest speakers and industry experts to deliver what will be an educational, fun and informative day. We’re looking to break the mould of traditional ‘collections industry’ events by directing the day away […]

The Coronavirus (COVID-19) has hit every industry like a tidal wave. Debt collections teams are being closed down across the world and unless your company has a digital strategy in place, you’ll also be feeling the weight of uncertainty hanging heavy on your shoulders. If your company is feeling the pinch, have you considered using […]

coeo are delighted to announce our brand-new event ‘Collections in the Digital Age’ taking place on the 5th of March 2020. Looking to break the mould of traditional ‘collections industry’ gatherings by directing the day away from what has become standard subjects (Brexit, GDPR, wider economic issues) to tackling contemporary topics challenging the industry in […]

The Coronavirus (COVID-19) has hit every industry like a tidal wave. Debt collections teams are being closed down across the world and unless your company has a digital strategy in place, you’ll also be feeling the weight of uncertainty hanging heavy on your shoulders. Recently we hosted ‘Collections in the Digital Age’ our inaugural event. A key […]

Welcome to the third episode of our ‘The Big Questions’ podcast series, where we bring you a panel of experts from our recent live event ‘Collections in the Digital Age’. Our first-class line up were challenged on the day to dive deep and discuss the ‘biggest questions’ facing the collections industry in the age of […]

The digital age has impacted every traditional aspect of modern living and none more so than language. With an incredible 45.1 million (2019) daily internet users it has never been more important to make sure your debt collections communication style is fit for purpose. Earlier this year we invited a guest panel of experts to take the […]

As a DCA we’ve enjoyed incredible growth over the past decade. We set our stall out by embracing new technology as a unique selling point and built success on the back of strong and deep collections foundations. With over 150 collective years of traditional and new age industry experience, we know we’re in a good […]

William Shakespeare famously penned the words “all that glitters is not gold” meaning just because it shines like gold doesn’t mean it will turn out to be gold. The significance of that message is as important today in Collections as it was during the 16th century when the English poet and playwright created his Merchants […]

Dealing with an increasing number of vulnerable customers has become more prevalent in the collections industry over the past few years. At coeo we‘ve developed bespoke software to help us identify and support these customers appropriately. We understand that there’s a myriad of moving parts needed to make sure the customer is supported correctly, and […]